Refund Policy

Introduction

At ShivDhaam Foundation, we understand that circumstances may arise where donors need to request a refund. This Refund Policy outlines our procedures and guidelines for processing refund requests while ensuring transparency and fairness to all our donors.

We are committed to using donations responsibly and efficiently for our charitable activities. All refund requests are carefully reviewed to ensure they meet our policy criteria.

Refund Eligibility

Refunds may be considered under the following circumstances:

Eligible Refund Scenarios

• Technical Errors: Duplicate donations caused by technical issues on our platform
• Unauthorized Transactions: Donations made without the account holder's knowledge or consent
• Processing Errors: Incorrect amount charged due to system malfunction
• Campaign Cancellation: If a specific campaign is cancelled before funds are utilized
• Fraudulent Activity: Transactions identified as fraudulent by payment processors

Non-Eligible Refund Scenarios

• Change of mind after making a voluntary donation
• Donations made to completed campaigns where funds have been utilized
• Disagreement with how funds are being used (within our stated mission)
• Personal financial difficulties after making the donation
• Donations made more than 30 days ago (except in exceptional circumstances)

Refund Request Process

How to Request a Refund

1. Contact Us: Send an email to refunds@shivdhaam.org.in with your refund request
2. Provide Information: Include transaction details, reason for refund, and supporting documentation
3. Review Process: Our team will review your request within 5-7 business days
4. Decision Notification: We will notify you of our decision via email
5. Processing: If approved, refunds will be processed within 10-15 business days

Required Information

To process your refund request efficiently, please provide:

• Full name and email address used for the donation
• Transaction ID or payment reference number
• Date and amount of the donation
• Detailed reason for the refund request
• Supporting documentation (if applicable)
• Bank account details for refund processing

Refund Time Frames

Please note that refund processing times may vary depending on your bank and payment method. International transactions may take additional time due to banking procedures and currency conversion processes.

Refund Methods

Refunds will be processed using the following methods:

• Original Payment Method: Refunds will generally be processed to the original payment method used
• Bank Transfer: For cash or other payment methods, refunds may be processed via bank transfer
• Digital Wallets: Refunds to digital wallets will be processed according to the wallet provider's policies

Tax Implications

Important considerations regarding tax implications of refunds:

• Tax Receipts: If you have claimed tax benefits for the donation, the refund may affect your tax obligations
• 80G Benefits: Refunded donations may require adjustment of claimed tax deductions
• Financial Year Considerations: Refunds processed in different financial years may have different tax implications
• Consult Tax Advisor: We recommend consulting with a tax professional for specific advice

Partial Refunds

In certain circumstances, partial refunds may be considered:

• When a portion of the donated funds has already been utilized for the intended purpose
• To account for administrative costs already incurred
• When processing fees cannot be recovered from payment processors
• In cases where campaigns are partially completed

Exceptional Circumstances

We understand that exceptional circumstances may warrant special consideration:

• Medical emergencies affecting the donor's financial situation
• Significant changes in personal circumstances
• Donations made by mistake due to confusion or miscommunication
• Family bereavements or other compassionate grounds

Each case will be reviewed individually, and we reserve the right to make exceptions to our standard policy in truly exceptional circumstances.

Dispute Resolution

If you disagree with our refund decision:

1. Contact our customer support team to discuss your concerns
2. Provide additional documentation or information if available
3. Request escalation to our management team for review
4. Consider mediation through appropriate consumer protection agencies

Policy Updates

This Refund Policy may be updated from time to time to reflect changes in our procedures or legal requirements. We will notify donors of significant changes through our website and email communications. The updated policy will apply to all refund requests submitted after the effective date.

Contact Information

For refund requests or questions about this policy, please contact us: